General Terms and Conditions

1st.- Legal Framework

In compliance with current regulations, the entity CPU GLOBAL SALES S.L.U., which operates through the internet from this website www.tiendacpu.com, details below the general contracting conditions for the products and/or services offered through it, from which the rights and obligations of the parties are generated.

2nd.- Identification

These General Contracting Conditions (hereinafter "Conditions") serve to regulate the relationship between CPU GLOBAL SALES S.L.U. (hereinafter the "Provider") and the clients (hereinafter the "User"), relating to all transactions carried out through the online store website.

2.1.- Offering Company

CORPORATE NAME: CPU GLOBAL SALES S.L.U.
TRADE NAME: TiendaCPU
CIF: B93491173
ADDRESS: CALLE MANUEL FRANCO CUBEIRO, 15
CITY: TORREMOLINOS
PROVINCE: MÁLAGA
POSTAL CODE: 29620
TELEPHONE: 952373951
EMAIL: ATC@TIENDACPU.COM

And on the other part:

2.2.- The User

User or client shall be understood as the internet user who acquires that status by registering on the website, using a form for this purpose and to whom user keys and a password are assigned, over which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.

3rd.- Acceptance

By accepting these Conditions, the User declares:

1. That they are a person with the capacity to contract according to current regulations.
2. That they have read and accept these Conditions.

4th.- Availability

The User will always and in any case have access, prior to the start of the product contracting procedure, to the conditions, which can be stored and/or reproduced on a durable medium.

5th.- Validity or Duration

The period of validity or duration of these Conditions and specific contracting conditions will be the time they remain published on the aforementioned website and will apply from the moment the User makes use of the website and/or proceeds to contract any products.

6th.- Modifications

The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.

The User undertakes to read the contracting conditions carefully each time they proceed to contract a product, given that they may have been modified since the last time they accessed.

7th.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will only affect said provision or the part of it that is null or ineffective, with the rest of the Conditions subsisting in everything else.

8th.- Object of the contract

The purpose of this contract is to regulate the contractual sale relationship born between the provider and the user at the moment the latter accepts the purchase during the online contracting process through the mechanisms set forth below.

The contractual sale relationship entails the delivery, in exchange for a determined price publicly displayed through the website, of one or several specific products.

Each of said products may be subject to specific regulation through the particular contracting conditions of each of them, of which more detail will be given in the section on warranty, returns, withdrawal, or in the product's own technical sheet, due to the different formats in which the products are marketed, their packaging or their own nature.

9th.- User Registration

The User may register on the web, in the "My Account" access button and then create an account. In it, enter your email and then click on the "Create an account" button. Then complete your personal data, such as: First name, last name, password and date of birth. In this place, you can read and accept the sales policy. After clicking Register, you will receive a welcome email.

The user will select a username and a password, committing to make diligent use of them, and not to make them available to third parties, as well as to communicate to the provider the loss or theft of the same or possible access by an unauthorized third party, in such a way that the provider proceeds to immediate blocking. The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider.

The user may not choose as a username words that are intended to confuse others by identifying them as an integral member of the provider, as well as foul-mouthed, insulting expressions and, in general, contrary to the law or the requirements of morality and good customs.

10th.- Geographical Scope

This CPU GLOBAL SALES S.L.U. website operates and sells only in the Iberian Peninsula, Balearic Islands, Portugal, France and Italy. Hereinafter, this geographical scope will be understood as “the Territory”. Therefore, it only ships and distributes products in the Territory. The use of this website as well as any purchase made therein is considered to have been made in Spain, and therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the aforementioned Territory. All of the above is indicated without prejudice to the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.

11th.- Product Information

The Provider pays great attention to the information regarding the characteristics of the products through technical descriptions from its collaborating companies and manufacturers, and photographs illustrating the products. All this is done within the limits of technology and respecting market standards.

This descriptive sheet will incorporate a contact form if you wish to obtain more detailed information. Or for greater ease, it may have a link for further information as far as possible.

12th.- Taxes, currency and shipping costs

The prices indicated for each product include Value Added Tax (VAT) and in all cases will be expressed in Euro currency (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services and annexes to the purchased product.

13th.- Language in which the contract is developed

The contracting procedure and pre-contractual information is in Spanish, and this language will be the one used to carry out the contracting.

14.- Steps of the Contracting / Purchase Process

14.1.- Registration

To be able to start the product contracting process at www.tiendacpu.com, it is first necessary to create an account, clicking the button that appears on the main page of the website called “my account” and filling in the mandatory data requested on the page that will appear next. After registration, the assignment of the username and password occurs automatically, according to those previously chosen by the interested party.

After clicking Register, you will receive a welcome email. Once correctly registered, the user will be able to enter with their username and password to the control panel of their profile to manage all those functions that the page provider has made available, such as the account data and personal information section, history and detail of my orders, merchandise returns, credit invoices and the possibility of accepting the sales policy.

Once registered, you can proceed to the purchase of your product(s).

14.2.- Purchase process

The purchase process is easy and simple.

• Summary of the products added to the shopping cart
• Method of placing an order as a guest or under registration
• Shipping information
• Shipping method
• Payment Information
• Order review and payment

*NOTE: THE OBLIGATION TO PAY WHEN PLACING THE ORDER.

15th.- Product availability

The purchase of products is upon request, with our own stock management application available. In case of shipping delay, notice will be provided previously by telephone or via email.

16th.- Types of products

The website has a wide diversity of the best brands and at very competitive prices of everything related to electronics, distributed in categories for easy search.

17th.- Maximum order amount

There is no maximum order.

18th.- How to extend or Cancel my order

To extend an order you can do so as long as you have not completed the purchase, and you can do so by clicking the “Continue shopping” button.

To cancel an order after making a purchase, it can be cancelled with the right to a full refund as long as the following conditions are met:

The order has not left our warehouses and is not in transit to the indicated address.

For orders that have already left the CPU GLOBAL SALES S.L.U. facilities, the courier company will be notified and in this case, the refund amount to the customer would be full with the exception of shipping costs.

To request the cancellation of your order, you must send an email to the address atc@tiendacpu.com.

The order can also be cancelled from the user profile on TIENDACPU.COM. To do this, the user must locate the order in their purchase history; as long as the previously indicated conditions are met, the money will be returned to the same credit/debit card with which you made the purchase, within 24-48 business hours.

19th.- Shipping costs, methods and delivery time

Shipping costs will be borne by the provider's transport company. The shipping methods are to the home and at the Provider's store address.

The order will be sent to the address you indicated at the moment you made your purchase. The provider does not guarantee delivery to PO boxes.

20th.- Delivery time

Shipments have a delivery period of 24/48 hours depending on the type of shipment you select (Monday to Friday) from the moment the payment of the order becomes effective.

For other shipments to Europe, please consult us; it is subject to the transport company.

The order leaves the same day payment is made if the order is paid before 5:00 PM.

Upon receiving your package, verify that everything is in accordance with your order and that the package packaging is in perfect condition, then sign with reservations and indicate by hand on the carrier's delivery note if you found any anomaly upon receiving it. When opening your package, if you find that the items delivered are not in accordance with your order or are damaged, contact our Customer Service, see its heading.

Products sent by providers do not facilitate the installation and operation process of the products.

21st.- Invoice

Where can I consult my invoice? The invoice can be consulted and downloaded in the user control panel. For said download, the user must go to ”My Account”, “Purchase History”.

In turn, the invoice will always be delivered printed along with the order.

22nd.- Value Added Tax

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

23rd.- Payment Methods or Modalities

In general, the User may choose the form of payment:

A) By credit/debit card, for which they will provide, among others:

• (i) first and last name;
• (ii) card number;
• (iii) CVV/CVC;
• (iv) card expiration date;

Once you have validated all the information about your purchase (items, shipping modes, delivery and billing address) a choice will appear to choose which payment modality you wish to use and enter your data.

In the event that the payment platform reports the rejection of the card, the order will be automatically cancelled, informing the customer online and at the time of the cancellation as previously mentioned. Payments cannot be made with cards issued outside Spanish territory.

Your card data will not be saved in our database, as when filled in they will be on the secure website of the chosen bank entity.

Your card data is protected at all times thanks to the secure servers of the bank entities that use SSL encryption in their communications.

B) By bank transfer: You must make the transfer to the account that will be indicated to you in due course. IMPORTANT: as the concept of the transfer you must only indicate the order number that will be indicated to you.

C) By Paypal: You can make payment for your purchase through Paypal. When choosing PayPal as a means of payment, the billing address indicated above will be ignored, and the address registered in your Paypal account will be taken into account for billing issues (Management costs: 2.9% + €0.35).

D) Google Pay

E) Apple Pay

F) Bizum

G) Installment payment with interest.

Your card data will not be saved in our database, as when they are filled in they will be on the secure website of the chosen bank entity.

24th.- General Provisions on the Payment Process

• The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.
• For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the intervening financial entities or by the secure payment platforms (e.g. Visa, Mastercard, Iupay, etc.).
• Once the payment has been made correctly, the User will receive two informative and confirmation emails proving the essential conditions of the operation:
  • Contracted services, and description of the provision thereof.
  • Products sent to the address indicated by the User.

The confirmation email will contain the product invoice with which the User can, upon receipt of the order, request the warranty from the corresponding merchant.

In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchases acquired.

The Provider reserves the right to cancel payments or orders in case of evidence of fraudulent operations, bringing to the attention of the competent authorities the behaviors that are susceptible to investigation for the prevention of fraud.

25th.- Returns of defective, damaged or incorrect products or exercising the right of Withdrawal

The User has the recognized right of withdrawal from the purchase made through the Website, and therefore, if not satisfied, they may return the Product within a maximum period of thirty (30) calendar days from the moment they acquired possession of the product(s).

To exercise the right of withdrawal, you must notify us at CPU GLOBAL SALES S.L.U. S.L., at the address, C/ Manuel Franco Cubeiro, 15, at phone 951592600, email atc@tiendacpu.com of the decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). If you wish, you can use the model withdrawal form that appears as an Annex to these Conditions.

The return will include the amount of the purchase and, if they existed, the delivery costs. The return will be made in the same payment method with which the Product was acquired, deducting the return costs that will be borne by the client.

The Client must return the products subject to withdrawal without any undue delay and in any case at the latest within a maximum period of 30 calendar days from the date on which their decision to withdraw is communicated.

The return of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received; otherwise, the reimbursement may be withheld until receipt of said goods or until the Client proves the return of the goods.

Excluded from the right of withdrawal:

• a. The provision of services, once the service has been fully executed.
• b. The supply of goods or provision of services made to the Client's specifications or clearly personalized.
• c. The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
• d. The supply of digital content (not provided on a physical medium) when the execution has already begun. The Client expressly knows that once the digital download has started, they will lose the right of withdrawal.
• e. Any other good or service covered in art. 103 of RDL 1/2007, of November 16.

The Client will be responsible for the decrease in value of the goods resulting from a handling of the same other than that necessary to establish their nature, characteristics or operation.

In any case, for the purposes of making use of the right of withdrawal, it is necessary that the Products be returned in their original packaging or similar along with the invoice; in the case that they are returned without said original or similar packaging, or with damage, the amount that will be paid to the Client for the return of the product will be decreased by the corresponding amount.

Before returning the Product, the Client must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.

In the case of products that require opening and use to be able to know if they function properly, The Provider will require to accept its return that the product being returned is in perfect condition and likewise, having all its elements, packaging and wrappers.

And you must also make sure that:

• a) It has not been used incorrectly or negligently, has not been handled inappropriately or imprudently and has not been subjected to abnormal or harmful conditions.
• b) It has not been involved in any accident nor has it been damaged when trying to repair or modify it.
• c) It has not been used in a way contrary to what was established by the manufacturer in the Product instructions.
• d) It has not deteriorated by natural wear after receipt.

In case the product does not meet any of the mentioned requirements, we may decide, according to our criteria, not to repair or replace the product nor refund the amount paid and/or we may ask you to reimburse the total of transport and review costs, arisen according to current standard rates. In the link that appears below, you can consult the price of each detailed transport shipment, which you will accept in Terms and Conditions at the time of purchase of the product: https://www.tiendacpu.com/pedido-rapido.

In case of a defective product, the Provider will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.

In case the product or its packaging have suffered any damage or are not in the original shipping conditions, the value of the item will suffer a depreciation of the same.

This provision does not affect the rights recognized to the consumer by current legislation.

In cases where you consider that at the time of delivery the product does not conform to what is stipulated in the Contract, is a product damaged during its shipment, or is incorrect, you should contact us immediately through our contact form, providing the product data as well as the damage it suffers, or by calling the phone number 952373951 during our customer service hours previously noted or the heading Customer service.

Once the return request has been examined, and the appropriate checks made, after confirmation via email, we will proceed to collect the product at the place of delivery.

We will proceed to carefully examine the returned product and communicate to you by email within a reasonable period if the return or replacement of the same is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to some tara or defect proven, will be fully reimbursed, including the delivery costs incurred to deliver the item to you. The return will be made in the same payment method used to pay for the purchase.

Rights recognized by current legislation are saved.

The exchange of one item for another different one will not be allowed; in this case, one must proceed to its return and to the realization of a new purchase.

The return of a product purchased on the web can be carried out in the following way: 1. Through a collection request at your home which you can do by sending an email requesting the return with your contact data and order number or by contacting our customer service through the data provided in Heading 26.

In the event that you have received an erroneous order, call us at Customer Service at the phone number 952373951 or Whatsapp: 637550284 or send us an email at atc@tiendacpu.com. We will be happy to assist you to correct the error.

26th.- Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of: Products that may have their nature altered. You can download the document HERE

27th.- Customer service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to atc@tiendacpu.com, or by calling 952373951 - Whatsapp: 637550284 from Monday to Friday from 9:00 to 14:00 and from 15:00 to 18:00.

28th.- Product Warranty

All new items offered on our website have the official manufacturer's warranty in the legally established terms, for a period of 3 years from the date of delivery. We offer 1 year warranty for refurbished products.

These warranty periods may be made effective from the delivery of the product, although deficiencies caused by negligence, blows, incorrect use or improper handling, incorrect installations not carried out by authorized Technical Services when appropriate, materials that are worn by use, etc., are not included.

The provider reserves the right to request an official technical service of the brand to verify the origin of the problem. In case of resulting in a defect caused by a cause alien to its origin, the repair will be billable. In those cases that justify the application of the warranty, the repair, replacement of the item, reduction or return will be chosen, in the legally established terms.

To make the warranty effective, contact the Customer Service, via phone or email, where they will inform you of the process to follow.

29th.- Rights of the Provider

• To conserve, modify or suspend its web without prior notice.
• To modify the price of offers.
• To reject orders due to lack of stock or non-payment by the client.
• To reject access to computer tools to clients in case of non-compliance with these conditions.
• To receive the amount of client purchases, once the transaction is accepted.
• To reserve the domain and retain full ownership of the item until full payment by the client.
• Not to reproduce, sell or dispose of the information published by The Provider in all its contents without express permission from the company itself.
• To proceed to correct or amend human or computer errors.

30th.- Limitation of liability

All information provided by the User to the Provider and through the corresponding forms must be true. It is the responsibility of the User to keep the data supplied to the Provider duly updated. In any case, the Provider is exempt from any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information supplied by the User through the corresponding forms.

The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of minor or incapacitated Users to authorize access, supply of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the mentioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person to the contracting of products and services provided through TIENDACPU.COM

User access to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have some harmful effect on the User's computer equipment. In any case, it will correspond to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, The provider will not be responsible for possible damages caused to the computer equipment of Users or third parties during access to the Contents.

The Provider will not respond for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

31st.- Applicable Law and Jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services object of these conditions, to the Courts and Tribunals of the user's domicile.

In the event that the user has their domicile outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEB.

32nd.- Online dispute resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and merchants resolve disputes relating to purchases made on the Internet.

Address to the platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN